What do I do if a student is having an issue accessing their eBook?

• On the Brytewave.redshelf.com site or from the LMS verify the email address that the student is logged into on Brytewave. (Select their name in upper right corner and select ‘My Accounts’)
• Attach or inserts a screenshot of the "stopping point" you hit when you are trying to access your Brytewave/RedShelf eBook.
  
• The device you are using when you are experiencing this access to your eBook issue.
• Examples of Devices:
• Windows Desktop/Laptop
• Mac Desktop/Laptop
• iPhone
• iPad
• Android
  
• The browser you are using when you are experiencing this access to your eBook issue.
• Examples of Browsers:
• Safari (iPhone, iPad, Mac)
• Internet Explorer
• Google Chrome
• Firefox

Provide this detail to your store or BryteWave support team.