- Who do I contact for help if I’m experiencing log in issues?
If you’re experiencing technical issues, please submit a ticket and include specifics to the issue you’re experiencing. https://brytewavesolve.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001332214
- How do I get an account set-up?
If your account is not on this list (view list) or when you log in, you cannot view the Public Catalog or Product Request when you log in, please submit a ticket and include the proper MGR or TXT email address that needs to be set-up. https://brytewavesolve.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001332214
- Is this for BryteWave titles only?
- Is Partner Dashboard specific to ACCESS Brytewave titles only?
This process will also be used for eBook (BryteWave ONLY, not Courseware) submission outside of the Follett ACCESS program moving forward.
- Where can I find a video tutorial on how to use Partner Dashboard?
Click on this link to view the video tutorial.
- What do I tell my publisher rep if they ask how they provide RedShelf their pricing or title information?
If publisher representatives have questions regarding their company’s workflow for confirming Follett Access adoptions, please direct them to point of contacts below. Follett stores should not contact the below individuals.
If the publisher is not listed here, please contact email@example.com.
Cengage reps should contact Lydia Kelley, firstname.lastname@example.org.
Macmillan reps should contact Joerg Weber, email@example.com.
Oxford University Press
Sage reps should contact Aislinn Swanton, firstname.lastname@example.org.
Wiley reps should contact Iraida Valentin, email@example.com.
- Are publisher reps aware and using Partner Dashboard?
At this time, all Partner Dashboard requests are being managed by a centralized team within RedShelf. RedShelf has established workflows with each publishing house to ensure proper ingestion and set-up. PubDash is not currently being used by publisher reps direct and we encourage them to utilize the established processes already in place with RedShelf.
- What are some of the reasons a product will be flagged as unfulfilled?
Scenario: The duration is different then the "Publisher Recommended Duration"
A number of publishers only supply certain durations for their eBook delivery. Prior to submitting a request confirm if there is a Publisher Recommended duration. If your publisher is on this list we recommend requesting this duration.
|Publisher||Publisher Recommended Duration|
|Oxford University Press||180|
|Pearson||0 / Lifetime|
|Elsevier Health||0 / Lifetime|
|Jones and Bartlett||0 / Lifetime|
|Wolters Kluwer Legal||0 / Lifetime|
|Ingram Content||0 / Lifetime|
|Association for Advanced Training in the Behavioral Sciences||0 / Lifetime|
|Prospect Press||0 / Lifetime|
|University Science Books||0 / Lifetime|
|Guilford Press||0 / Lifetime|
|Cambridge University Press||0 / Lifetime|
|Kona Publishing||0 / Lifetime|
|University of Chicago Press (and Short)||0 / Lifetime|
|Hackett Publishing||0 / Lifetime|
|InterVarsity||0 / Lifetime|
|IPG||0 / Lifetime|
|Heinemann||0 / Lifetime|
|SDC Publications||0 / Lifetime|
|ASM Press||0 / Lifetime|
|Zondervan (HC)||0 / Lifetime|
|Firebrand Technologies||0 / Lifetime|
|John Wiley & Sons||0/ Lifetime|
Scenario: Courseware ISBN Submitted
The scope of the Follett-RedShelf partnership currently only includes ebooks, and the ISBN submitted is a courseware ISBN. To submit a Follett Access request for courseware, please upload the completed Content Request Form. For non-Access request submit to firstname.lastname@example.org.
Scenario: Title is not available digitally
The title requested is not currently available in digital format. For additional information, please contact the publisher directly.
Scenario: Old edition but new edition available
This title has been withdrawn from sale by the publisher because there is a new edition available. The ISBN for the new edition is [RedShelf Pub Team to add correct ISBN].
Scenario: Old edition/withdrawn from sale, no new edition available
This title has been withdrawn from sale by the publisher. For additional information, please contact the publisher directly.
Scenario: Penguin Random House
Penguin Random House does not currently distribute their ebooks through Follett Access or through Brytewave. For additional information, please contact Penguin Random House directly.