Why do my students see "Redeem your RedShelf Access Code"?

"Redeem your RedShelf Access Code" - This is always on your "My Shelf" page and only valid if you received an access code from your bookstore for your Brytewave eBook. 

For information on how to redeem a code, please click here

If your student doesn't see their eBook on their shelf and only sees the "Redeem your RedShelf Access Code", this mean they have not be provisioned access to their content automatically based on the email account they are logged in with.  

How to locate the email address a student is logged into?

1. In the upper right corner, select your name. 

2. Select "My Account"

3. Locate the email address you are logged into and verify that matches what the bookstore shows. 

*If the email the student is logged in with, doesn't match the email you provisioned access to, they will need to log out and log in with the proper email.