Quick note: RedShelf only hosts the code you will redeem for courseware on McGraw-Hill's site. We cannot troubleshoot usability errors on their platform. We want to help as best we can, so here is a list of troubleshooting steps to follow with your McGraw-Hill courseware:
- Sign out of any McGraw Hill site and your Learning Management System (Blackboard, Moodle, D2L, etc) account.
- Clear your Browser History, Cache, and Cookies. If you are unsure how, check out this article on basic troubleshooting.
- If required for your courseware, make sure you enable Adobe Flash Player on your computer. If you are unsure how, check out this article on troubleshooting Adobe Flash Player.
- Reboot your computer. This usually takes care of all login issues or errors with things not loading.
If the courseware is still not functioning, then please contact McGraw Hill’s tech support:
Phone Support: (800) 331-5094
Online Support: https://mhedu.force.com/CXG/s/
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