Student Support

The New RedShelf eReader (v7)

• RedShelf eReader: v7 Walk-Through

Inclusive or Equitable Access

• What is Equitable or Inclusive Access?

Student Choice (Point-of-sale/Website purchases)

• How to Access Previously Purchased Digital Content
• How to Access Digital Content Using Canvas
• How to Access Digital Content Using Brightspace / D2L
• How to Access Digital Content Using Blackboard

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Using Your Brytewave eBook (v6)

• Login Errors and Password Resets
• Text To Speech (TTS)
• Redeem your RedShelf Access Code
• Opening Your eBook
• Highlighting, Note-Taking, and Creating a Study Guide
• Using the Mobile App

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Courseware Troubleshooting (eg. Cengage Unlimited, MyLab and Mastering, Connect, etc)

• How to find your Access Code for ancillary publisher materials (ebundles)
• Pearson Courseware
• McGraw-Hill Courseware
• Macmillan Courseware
• Cengage Courseware

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System Errors

• Enabling Cookies
• Status Page
• "You've Been Logged Out" Message
• "No Internet Connection"
• "Not Processed" or "Document is Processing"
• eBook Is Stuck Loading

See all 10 articles