Student Support
Inclusive or Equitable Access
Student Choice (Point-of-sale/Website purchases)
- How to Access Previously Purchased Digital Content
- How to Access Digital Content Using Canvas
- How to Access Digital Content Using Brightspace / D2L
- How to Access Digital Content Using Blackboard
Using Your Brytewave eBook
- Login Errors and Password Resets
- Text To Speech (TTS)
- Redeem your RedShelf Access Code
- Highlighting, Note-Taking, and Creating a Study Guide
- Using the Mobile App
- Opening Your eBook
Courseware Troubleshooting (eg. Cengage Unlimited, MyLab and Mastering, Connect, etc)
- How to find your Access Code for ancillary publisher materials (ebundles)
- Pearson Courseware
- McGraw-Hill Courseware
- Macmillan Courseware
- Cengage Courseware
System Errors
- Enabling Cookies
- Status Page
- "You've Been Logged Out" Message
- "No Internet Connection"
- "Not Processed" or "Document is Processing"
- eBook Is Stuck Loading