FAQs

Who is my RedShelf representative?

RedShelf does not support Follett campus partners directly. The Follett bookstore manager will coordinate with the Follet home office or Follett ACCESS team to confirm workflows and escalations pathways. 

Who is responsible for granting access to content?

The Bookstore. RedShelf is responsible for ensuring the content is delivered to the Follett system so the store can provision access to students. Store contacts will be responsible for escalating issues through the Follett support team as all provisioning of content is controlled by Follett. 

What is Partner Dashboard?

Partner Dashboard allows publishers to have the ability to manage and build out their catalog through RedShelf. It's also where Follett bookstore managers can enter their requests for specific titles. More details about Partner Dashboard can be found here. 

How does a store submit a request in Partner Dashboard?

Instructions for submitting a request can be found here. 

How do I sample to faculty?

You can find instructions for sampling here. *Be sure to sign in with your publisher email address to access the instructions. 

Not set up with an account to sample? Follower this step to request sampling access:

Email your RedShelf Publishing Team member to request to be added to the organization's catalog.

*Please note that some campuses have asked that sampling access not be provided to their instructors:

- Dallas County Community College District

Why do students see a 'Redeem your RedShelf Access Code' and how do they get their code?

Click here for more information.

How do students access their eBooks?

Click here to view instructions on accessing an eBook. 

How do students obtain their courseware access code?

Click here to view instructions for redeeming a courseware access code.