Product Requests Via Monday.com

Submitting a Product Request

Submit your product request via the Monday.com form here: https://forms.monday.com/forms/84fe5c00b58753340fcf7ebadbd163a0?r=use1

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Once a request has been completed, you will receive an email notification. This notification will include detailed information regarding whether your request was fulfilled or rejected. Please note, this notification will be delivered from a no reply email address, of which the inbox will not be monitored. Any questions regarding the request should be directed to our support team at [e-mail], where a ticket will be created.

General Tips

• To help avoid instant rejections, please review the following article to familiarize yourself with what types of requests are not supported through RedShelf: https://brytewavesolve.zendesk.com/hc/en-us/articles/15927919926939-Best-Practices-to-avoid-rejected-requests 
• If you have a school with multiple course sections using the same text, please only submit one product request for the entire school. Once a title is made available to the bookstore, it will be available for students in any section at that school to adopt. If you would like, you can provide all sections using that text in the Notes of the product request submission form.
• ASLs and CM3s requesting for IA should use the secondary email field to CC their respective partner so that they also get the fulfillment/rejection email. Please note, the CC’d email address will only get the final confirmation email - they will not receive any other updates throughout the process. 
• If you have submitted a request that is no longer needed, feel free to tag us in the comments section to let us know that it can be removed from the board.
• If you have follow up questions about a completed request, please follow normal escalation pathways and submit a ticket to [e-mail].