Logo
eReader site Support (email) 877-612-2233
Sign in
  1. BryteWave Knowledge Base
  2. Follett Store Support

Follett Store Support

Student Choice (Point-of-sale/Website purchases)

  • What courseware instructions do students see when they purchase from RedShelf?
  • Reprinting a POS Receipt
  • Retrieving an Online Purchase

General FAQ

  • How Do I Use Two-Factor Authentication (2FA)?
  • RedShelf/Follett Escalation Pathways
  • Why do my students see "Redeem your RedShelf Access Code"?
  • Where do I send my students or professors for support?
  • Access for International Students with Restricted Travel due to COVID-19
  • How do students access their BryteWave eBook?
See all 6 articles

Equitable or Inclusive Access

  • What is Equitable or Inclusive Access?
  • FAQs: LMS and IT Administrators
  • Introducing Students to Your ACCESS Program
  • Setting Up Instructors for Stress-free Success
  • Faculty Support Pathways
  • Additional Notes on Student Communication
See all 13 articles

Partner Dashboard

  • Partner Dashboard: Frequently Asked Questions
  • NEW Quick Guide: The Product Request Form
  • Quick Glance: Browsing the Catalog for Existing BryteWave Titles
  • Quick Glance: Publisher Offered Durations
  • Quick Glance: Viewing Pricing Information for My Store
  • Help Guide: How does a Follett Store log into RedShelf?
See all 6 articles
BryteWave Knowledge Base