Follett Store Support
General FAQ
- RedShelf/Follett Escalation Pathways
- Why do my students see "Redeem your RedShelf Access Code"?
- What courseware instructions do students see when they purchase from RedShelf?
- Where do I send my students or professors for support?
- Access for International Students with Restricted Travel due to COVID-19
- Reprinting a POS Receipt
ACCESS
- Introducing Students to Your ACCESS Program
- Setting Up Instructors for Stress-free Success
- Faculty Support Pathways
- Additional Notes on Student Communication
- IA Webcast: Getting Faculty to "Yes" - with Andrew Dowdy of Murray State University
- IA Webcast: From Adopt to Opt - with John Wierson of Iowa State University
Partner Dashboard
- Partner Dashboard: Frequently Asked Questions
- NEW Quick Guide: The Product Request Form
- Quick Glance: Browsing the Catalog for Existing BryteWave Titles
- Quick Glance: Publisher Recommended Durations
- Quick Glance: Viewing Pricing Information for My Store
- Help Guide: How does a Follett Store log into RedShelf?