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  1. BryteWave Knowledge Base
  2. Follett Store Support

Follett Store Support

Student Choice (Point-of-sale/Website purchases)

  • What courseware instructions do students see when they purchase from RedShelf?
  • Reprinting a POS Receipt
  • Retrieving an Online Purchase

General FAQ

  • How Do I Use Two-Factor Authentication (2FA)?
  • RedShelf/Follett Escalation Pathways
  • Why do my students see "Redeem your RedShelf Access Code"?
  • Where do I send my students or professors for support?
  • Access for International Students with Restricted Travel due to COVID-19
  • How do students access their BryteWave eBook?
See all 6 articles

Equitable or Inclusive Access

  • What is Equitable or Inclusive Access?
  • FAQs: LMS and IT Administrators
  • Introducing Students to Your ACCESS Program
  • Setting Up Instructors for Stress-free Success
  • Faculty Support Pathways
  • Additional Notes on Student Communication
See all 13 articles

Requesting Products via Monday.com

  • Monday.com Product Requests Board - Follett User Information
  • Importing Requests to the Monday Board in Bulk
  • Requesting Access as a Guest to Monday.com Product Request Status Boards
  • Product Requests Via Monday.com
  • Best Practices to Avoid Rejected Requests
  • Product Requests: Frequently Asked Questions
See all 10 articles
BryteWave Knowledge Base